Demaka I. Adams

www.linkedin.com/in/demakaadams/

Phone (cell):  19195909928

Fayetteville, NC 28311 Email:     demaka.adams@gmail.com

 

Objective: To use education and training in Technical Support and Management of computer networks and systems.

Clearance:  Active TS/SCI since May 2010

Certifications: 

·               Security+ (3/ 2013), A+ (3/ 2013), Green IT (4/ 2013), CCNA(7/ 2013), Microsoft Server(2/2014)

·               ITIL V.3 (5/2014), NetApp Certified Data Management Administrator NS0-156, CCNP Route (300-101)

System Knowledge:

·               Over 10 years Computer Network hardware and software installation, troubleshooting experience

·               Operating Systems:  Windows 8, Windows 7, Windows XP, Server 2008/2012

·               Software:  Microsoft Office Suite (Excel, Word, PowerPoint, Visio)

·               Programming Experience:  C, C++,  Assembly Language,  MS-DOS, UNIX, SQL

·               VMWare Player/Workstation installation and configuration

·               Attended NetApp Data OnTap Clustered 2 week Bootcamp

Education: 

·               Masters in Information Systems Management from University of Maryland University College

·               B.S. in Computer EngineeringUniversity of Nebraska-Lincoln

Military History:

·               Active US Navy 1994-2003 – Information Systems Technician (IT2). Telecommunications and Computer Systems Administration including: Hardware and Network Components testing and replacement.

·               US Air Force Reserve 2003-2010 – Communication Technical Sergeant TSGT (3CO71). Worked in Global Network Operations Center (NOC) at Offutt AFB that provided 24X7 operations support

Experience:

May 2014 to Present             TPGS

GISA Hardware Specialist

·               Conduct site surveys for secure computer system installations.

·               Troubleshoot communication between network equipment to include configuration errors and port enabling utilizing Telnet, ICMP and monitoring tools within the Solarwinds Application system.

·               . Provide Hardware systems support of IT equipment to include, but not limited to, workstations, monitors, KVM, servers, routers, switches, video teleconference equipment, and fiber optic and copper cabling installation and troubleshooting.

·               VLAN creation and configuration. Port access configuration of Cisco routers and Nexus 7K and 5K, Cisco 6509, 4503, and Catalyst 3750 switches and 2800 series routers.

·               Oversee network installation projects for customer sites including equipment recommendations and configuration based on customer’s expressed requirements. Perform network system installation and configuration of switches, routers, Taclanes, VOIPs, and PCs.

·               Monitor, add customer subnets and research networks in the Solar Winds system.
 

July 2009 to August 2012SAIC

Tactical Biometrics Cell Subject Matter Expert (Afghanistan)

·               During technical assistance visits to 10 different customer sites located in operation area. Tasked performed: configuration, repair, upgrade, data dissemination and training on Windows 7 systems.

·               Served as CSR, performing remote desktop maintenance to customer sites.

·               Responsible for equipment tracking and record maintenance for equipment services to include: repair, replacement or new acquisition recommendation.

·               Maintained Windows 2008 Servers including data and service updates, software and hardware maintenance, and network connectivity troubleshooting between server and client systems.

 

May 2009 – July 2009Northrop Grumman

Incident Handler

·               Detected, reviewed and tracked incidents for over 1000 systems in the DoD network system, completing daily queries and network traffic analysis of DoD and government network hubs, to identify new exploits, threats, mitigation strategies

·               Coordinated incident reports, traffic analysis, law enforcement data, and intelligence data to correlate activity and coordinate with DOD organization to analyze new activity and determine whether or not it is an additional incident.

·               Attended and participated in briefings with JTF-GNO leadership on threat impact to the DOD network, the method of compromise, and the method of mitigation, and methods to enforce incident reporting standards.

·               Utilized the Centaur system and BlueSash software systems for DoD traffic flow and packet analysis

 

 

Demaka Adams page 2

June 2007 to Mar 2008Intern 21CSI

·               Performed SQL database editing and 300+ data entries utilizing SQL commands and structure.

·               Performed Quality Assurance verifications of data input and results for new software projects.

 

 

August 2003 to March 2004University of Nebraska-Lincoln College of Engineering          

Computer Support Technician

·               Configured, troubleshot and replaced PC and network component’s internal and external to resolve complex computer software and hardware issues to the campus network of 1000+ systems.

·               Applied system and virus updates and definitions weekly to 300+ systems to maintain Information Assurance and Security. 

 

September 1994 to March 2003United States Navy

Information Systems Technician (IT2)

1998 to 2003

·               Designed, installed, operated and maintained state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices

·               Performed network maintenance, software/hardware upgrades, and Router/Switches/Cable line installation to decrease network and computer vulnerabilities that resulted in trouble call reduction and increased productivity.

·               Applied diagnostic, corrective and recovery techniques to all facets of the integrated information systems

·               Maintained all necessary logs, files and publications at the communications center

·               Provided telecommunications and computer-related training and assistance to a wide variety of personnel

·               Configured and maintained radio equipment to include transmitter, receivers, transceivers, MUX

Worked with IDS, FCC-100s, and preformed T-1 trunk patching

·               Provided with crypto retrieval and dissemination through KYK-13, STU-III and OTAR/OTAT

·               Acquired Navy NEC 2735 by completing the Information Systems Administration course.

·               Provided technical support for over 600 users

Radioman (RM3)

1995 to 1997

·               Tech Control Operator – responsible for the detection, analysis and correction of circuit deficiencies.

·               Managed the operation of satellite, fiber optic, microwave, and landline connectivity.

·               Configured FCC-100, transceivers, transmitter and receivers and monitored IDNX/ADNX configurations

·               Extensive work with crypto loading and receiving KG-84A/C, KYK-13, OTAT/OTAR acquisition